Comcen Computer Supplies Limited (we or us) of Bruce Road, Swansea West Industrial Park, Fforestfach, Swansea, SA5 4HS.
This privacy notice explains how we process your personal information. We are the data controller of your personal information, which means information that is about you or from which we can identify you.
We respect your right to privacy and are committed to maintaining it. We only collect, store and use your personal information in accordance with the relevant laws and regulations.
If you have any queries about this privacy notice or wish to exercise any of the rights mentioned in it, please contact our Data Protection Officer, either in writing at Bruce Road, Swansea West Industrial Park, Fforestfach, Swansea, SA5 4HS or via email at firstname.lastname@example.org
We collect the following information in connection with our products and services:
We use personal information about you in the following ways:
If you do not provide us with the personal information we need, we may be unable to provide you with our products and services. Your personal information is required before you can enter into a contract with us, or it is required during the life of that contract.
We will generally collect your personal information directly from you.
We may use your phone numbers and email address to provide you with important information about our services and/or products.
In addition, we may use your contact details to contact you to provide you with marketing information about our other products and services which may be of interest to you.
You will have the opportunity to opt out of receiving such marketing information when you first provide your details to us, and you can change your mind at any time by contacting our Data Protection Officer.
We are required, under data protection laws, to explain our legal grounds for processing your personal information.
The legal grounds that are relevant to us are:
Processing which is necessary to perform our contract with you or for taking steps prior to entering into it. We use this ground for:
We do not share your personal information with any third parties.
Some of the information you provide to us may be transferred to, stored and processed by third party organisations which process data for us and on our behalf. These third parties may be based (or store or process information) in the UK or elsewhere including outside of the EEA. As with many organisations, these third parties may include third party IT platforms (including cloud based platforms), suppliers of administrative and support services such as product warranties and suppliers of other specialist products.
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
You should tell us without delay so that we can update our records. The contact details for this purpose are: email@example.com
We will generally hold your information for the whole time that we provide a service to you and for a period of seven years after this for HMRC purposes only.
Where you purchase a product from us, we will generally retain your data for a period of seven years for HMRC purposes.
In some circumstances we may keep your information for longer than this, for instance where we are required by law to do so, or where we need to retain your information to defend or exercise our legal rights.
We may also retain transactional history for statistical research and reporting reasons.
If you would like further information about our data retention practices, contact our Data Protection Officer.
Under data protection laws, you have the rights listed below.
If you wish to exercise any of these rights, please contact our Data Protection Officer. We will aim to respond within one month. There is no fee for making a request. Please note that not all of these rights will apply to all of your personal information.
If you are unhappy with the way that we are handling your personal information, please contact our Data Protection Officer in the first instance and we will try to resolve your complaint. However, you do also have the right to complain to the Information Commissioner's Office, which is the regulator for data protection laws: https://ico.org.uk/
© Comcen 2018